14 Lomond Castle Terms & ConditionsAge - Bookings must be made by a person over the age of 16. At least one guest staying in each room must be over 18 years of age. We reserve the right to refuse accommodation without refund when a guest cannot provide proof of age.
Arrival - Key collection at The Cruin.
Cancellation Policy - 14 Lomond Castle operate a 7 day cancellation policy. In the event of a cancellation, no show or early departure, we must be notified before 11am, 7 days before. Failure to give sufficient notice will lead to full amount of the accommodation being charged.
Check in/Check out - Check in is from 3.00pm. Check out is by 11am. Failure to do so will entitle 14 Lomond Castle to charge for an additional night. Any request to alter these check in/check out times must be requested in advance.
Damage to the property/loss of keys - Any charges incurred for damage to 14 Lomond Castle or for loss of keys must be settled prior to departure.
Guest entry - The establishment reserves the right to refuse a guest entry and accommodation if the management reasonably considers that the guest is under the influence of drink, drugs; is unsuitably dressed or is behaving in a threatening , abusive or otherwise acceptable manner. The establishment reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or hotel staff or is behaving in an unacceptable manner. No refund will be given to any guest that is asked to leave in any of the aforementioned reasons.
Loss/Damage - Any damages caused to the property, contents or grounds by you or any of your guests, you will be responsible for recouping costs for repairs.
Pets - No pets allowed except guide dogs.
Reserving 14 Lomond Castle - Bookings can be reserved by telephone, email or by the online booking system. 2 night minimum stay, Friday to Saturday.
Smoking - We operate a strict no smoking policy. If a guest smokes in 14 Lomond Castle a charge of £100 per room will be made in order to fumigate the room(s).